You have the right to erase ("be forgotten") personal data we hold about you, under India's Digital Personal Data Protection Act, 2023 and the WhatsApp Business policy. This page explains exactly how to do that.
Two ways to request deletion
Option 1 — WhatsApp (fastest)
Send the following message to our bot or to +91 70303 44210:
Our team will acknowledge within 24 hours and complete deletion within 30 days (the maximum the DPDP Act allows).
Option 2 — Email
Email info@docping.in with:
- Subject line: "DPDP Deletion Request — <your name>"
- Body must include: your full name, the WhatsApp number you used, and the clinic you booked at (if applicable)
- Optional: a screenshot of any conversation with the bot to help us locate your record
We will reply within 24 hours to confirm receipt and send a final confirmation once deletion is complete (typically within 7 days, never more than 30).
What gets deleted
| Data | Action |
|---|---|
| Your patient profile (name, phone, language) | Permanently erased |
| Your past appointments at clinics | Anonymised — your identifying fields are stripped, but the slot metadata is kept for the clinic's own records |
| WhatsApp conversation history with the bot | Permanently erased from our servers |
| AI-generated draft notes referencing you | Permanently erased |
| Lead-page visit logs (if you are a clinic prospect) | Permanently erased |
What we cannot delete (and why)
- Backups — encrypted database backups may retain your data for up to 90 days after deletion. They are automatically purged on rolling schedule and are never accessed except for disaster recovery.
- Data the clinic has copied to its own systems — once a clinic exports your booking to their own records (Excel, EMR, paper diary), that data is no longer under our control. You will need to contact the clinic directly. We can help you do this if you ask.
- Data WhatsApp/Meta retains — Meta keeps message metadata on its own infrastructure per its privacy policy; we cannot delete that on their side. Refer to WhatsApp's privacy policy.
- Records we are legally required to keep — for example, if a regulator orders us to preserve specific records. We will tell you if this applies to your request.
Account deactivation vs deletion
If you don't need permanent deletion but want to stop receiving messages, you can simply block the bot's number on WhatsApp. You will not receive any further messages, and your record will remain dormant in our system. Send "DELETE MY DATA" any time later if you want it permanently erased.
If you don't hear back from us
Under the DPDP Act we are required to respond within 30 days. If we miss that window, you can:
- Send a follow-up email to info@docping.in
- File a complaint with the Data Protection Board of India at meity.gov.in
For Meta / Facebook app reviewers
This page also serves as the official data deletion endpoint required for our Meta App (App ID 4472222859720845). User data deletion requests are processed manually within 30 days as described above. There is no automated deletion API endpoint at this time; all requests go through the email or WhatsApp channels listed above.
Contact
For deletion requests or questions about this process:
Email: info@docping.in
WhatsApp: +91 70303 44210
Postal: Aniket Pathak, Pune, Maharashtra, India